The terms and conditions outlined in this returns policy apply to any purchases from Kit and Caboodle Scotland Ltd.
The Customer may return any standard stock item for any reason whatsoever within fourteen days of the delivery date. Where the item is rejected at the time of delivery, no collection fee will apply. Customers are entitled to return any goods, including non-standard items, within fourteen days of delivery if they do not match the description in any material aspect. Customers may return items in person to any of our warehouses. No collection fee will apply to such returns.
Kit and Caboodle should be contacted in advance with all necessary details of the delivery to make arrangements. The return of any items by post, courier or otherwise is at the Customer’s expense and risk. If we accept that the item is faulty and covered by warranty, we will arrange the return. We will not accept any cost for the return delivery unless explicitly approved in advance.
Within the Local Delivery Zones, we can arrange a collection of unwanted goods. Unless the goods are accepted to be irreparably faulty and under warranty, a collection fee may apply. Any charge will be agreed with the Customer before arranging the collection. Collections will be arranged in the normal course as set out for deliveries. All items must be returned in the packaging in which they were left by the delivery team (e.g. mattresses should be returned in the original bag). Any manufacturer’s warranty documents or instructions must be present (such as for appliances). Unless faulty, any item to be returned must be in new condition and unused.
Refunds will not be offered for any item that has been assembled, whether by Kit and Caboodle or otherwise (e.g. frame beds and flat-packed wardrobes) or for any bespoke item or other non-standard item that was ordered specially for the Customer. This restriction does not apply where the item is found to be faulty within the warranty period. The value of the refund will be the price paid for any returned item less any charges for damage to the item while in the Customer’s possession. Any collection charge or other such fees will be deducted from the refund.